Contact & Support
Quick feedback
Email support
For account questions, billing inquiries, technical issues, or feedback, email support@bestvirtualgoods.com. Typical response time is within 1 business day. To help us respond faster, include your account email (the one shown in the console) if the question is account-specific.
Follow us on X
Model releases, pricing changes, and incident notices are posted to @yapi_llm. Requests that need your account details are better sent by email — we cannot look up an account from a mention.
What we can help with
- •Account access and sign-in issues
- •Billing questions, top-up problems, and credit reconciliation
- •API key provisioning and revocation
- •Debugging failed requests (bring the request ID from the console log)
- •Model availability and pricing clarifications
- •Data export and account deletion requests
Before you email
Many questions are answered faster through existing resources:
- Integration guide
How to configure the SDK and make your first call
- Error codes reference
What each error means and whether the SDK will retry
- FAQ on the home page
Common questions about billing, data handling, and model selection
- System status
Check for known incidents before reporting an outage
What to expect
We read every message and respond to every legitimate inquiry. Response time is typically within 1 business day; complex cases requiring investigation may take longer, and we will tell you upfront if that happens. Requests to exercise GDPR rights (data access, rectification, erasure) are handled within 30 days as required by law.