# Contact & Support — Y-API

> How to reach Y-API support: email response times, what we can help with, and alternative resources for common questions.

This is the markdown representation of https://y-api.bestvirtualgoods.com/contact. Support email: support@bestvirtualgoods.com. Typical response time: 1 business day. Generated by `scripts/generate-seo-assets.mjs` from the same copy the page renders — do not edit by hand.

## Email support

For account questions, billing inquiries, technical issues, or feedback, email support@bestvirtualgoods.com. Typical response time is within 1 business day. To help us respond faster, include your account email (the one shown in the console) if the question is account-specific.

## What we can help with

- Account access and sign-in issues
- Billing questions, top-up problems, and credit reconciliation
- API key provisioning and revocation
- Debugging failed requests (bring the request ID from the console log)
- Model availability and pricing clarifications
- Data export and account deletion requests

## Before you email

Many questions are answered faster through existing resources:

- Integration guide (https://y-api.bestvirtualgoods.com/docs): How to configure the SDK and make your first call
- Error codes reference (https://y-api.bestvirtualgoods.com/docs/errors): What each error means and whether the SDK will retry
- FAQ on the home page (https://y-api.bestvirtualgoods.com/#faq): Common questions about billing, data handling, and model selection
- System status (https://y-api.bestvirtualgoods.com/status): Check for known incidents before reporting an outage

## What to expect

We read every message and respond to every legitimate inquiry. Response time is typically within 1 business day; complex cases requiring investigation may take longer, and we will tell you upfront if that happens. Requests to exercise GDPR rights (data access, rectification, erasure) are handled within 30 days as required by law.

## Links

- HTML version of this page: https://y-api.bestvirtualgoods.com/contact
- Site index for agents: https://y-api.bestvirtualgoods.com/llms.txt
- Full reference (single file): https://y-api.bestvirtualgoods.com/llms-full.txt
- OpenAPI 3.1 spec: https://y-api.bestvirtualgoods.com/openapi.json
- Model catalog (JSON, no key needed): https://y-api.bestvirtualgoods.com/models.json
- API base URL: `https://api.y-api.bestvirtualgoods.com/v1`
- Contact: support@bestvirtualgoods.com
- About: https://y-api.bestvirtualgoods.com/about
- System status: https://y-api.bestvirtualgoods.com/status
- Integration guide: https://y-api.bestvirtualgoods.com/docs